Zehenify ("we", "our", or "us") is committed to protecting your privacy and the confidentiality of your personal and mental health-related information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our platform.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact number, email, gender, Address.
- Health-Related Information: Mental health concerns, therapy notes, assessments, responses, progress reports.
- Usage Data: Browser type, pages visited, device used, IP address, session duration.
- Communication: Messages or communications with therapists, support, or system notifications.
How We Use Your Information
- To provide and improve therapy and mental health services.
- To personalize user experience.
- For analytics and progress tracking.
- To communicate with you (reminders, alerts, updates).
- To maintain platform security and compliance.
Data Sharing
We do not sell your data. We only share information:
- With your therapist (if you're a client) or your client (if you're a therapist)
- With third-party service providers (e.g., payment processors, hosting providers) bound by confidentiality agreements
- When legally required by government or law enforcement
- If the user gives explicit written consent
Data Security
We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse, including:
- Secure servers and encryption.
- Limited access to professionals and system admins.
- Regular system audits.
User Rights
As a user in Pakistan, you have the right to:
- Access your personal information.
- Correct or update your information.
- Request deletion (subject to legal/clinical requirements).
- Withdraw consent at any time.
Cookies & Tracking
Zehenify uses cookies to enhance user experience and gather analytics. You can control cookie preferences through your browser settings.
Children's Privacy
Zehenify does not knowingly collect data from users under the age of 13 without parental/guardian consent. If we learn that we have inadvertently collected data from a child, we will delete it immediately.
Updates to This Policy
We may revise this policy to reflect updates in law or platform functionality. Users will be notified via email or dashboard notifications.
Contact Us
For questions, concerns, or requests regarding this policy: info@zehenify.com